Surveys & Feedback
Seamlessly collect and analyze guest feedback. Fully understand your customer experience with better feedback from more guests
Emails get lost. Texts get read.
Did you know texts receive a 98% open rate within two minutes? Such a high level of engagement makes text marketing one of a restaurant’s most powerful tools.
With Raven’s Text Marketing capabilities, you can leverage this high open rate to connect with your guests instantly. Whether it’s sending personalized offers, LTO’s, scheduled texts to targeted segments, or automated campaigns based on behavioral triggers, you’ll have the tools you need to get guests in the door.
Build Your Foundation
Automatically build your list
When customers leave feedback, they’re also opting in to receiving marketing messages from you. This means that from day one of Ovation you’ll be building your database.
Notify Customers
Boost revenue with one-time text blasts
Got a holiday special or simply want to promote an LTO? Send an offer with a one-time-use, trackable redemption code (and a picture if you’d like) for a quick spike in traffic.
Targeted Texts
Create and target custom segments
Get the most impact out of your texts by tailoring your promotion to customized audiences based on customer feedback and demographics.
Intelligent Decisions
Let trigger-based automations do the work for you
Save time with automated messages based on guest actions, like reservations, or certain feedback. For example, send a birthday discount, or a reward for a loyalty milestone.
Other Ways To Improve The Guest Experience
Guest Recovery
Save time with automated messages based on guest actions, like reservations, or certain feedback.
Data-Rich Insights
Save time with automated messages based on guest actions, like reservations, or certain feedback.
Feedback & Reviews
Save time with automated messages based on guest actions, like reservations, or certain feedback.