Enhance Your Grocery Store Experience & Grow Revenue
Unlock Growth with Real Time Feedback
Real-Time Feedback
Customer feedback fuels better service and bigger results.
Quick and easy to use feedback tools make it simple for customers to share their experiences in the moment. These tools provide instant insights into customer sentiment, helping grocery stores and supermarkets better understand and enhance the shopping experience. With these insights, stores can:
- Get a clear view of customer experience across departments
- Compare store performance and implement revenue-boosting strategies
- Identify unmet customer needs and enhance offerings
- Spot service gaps and address them with targeted training
Insights in Action
Instant feedback drives loyalty, higher spend, and better decisions.
Customer feedback plays a vital role in grocery store operations. With high foot traffic, large basket sizes, and limited dwell time, there’s little room for guesswork. Real time insights into customer needs and preferences help stores stay agile and customer-focused. With tools like Raven, you can:
- See how product selection and stock levels affect satisfaction
- Identify bottlenecks and optimize resource allocation
- Address issues quickly for a smooth shopping experience
- Empower staff to act and deliver excellent service
Data-Rich Reporting
Optimize service and boost satisfaction with data driven insights.
Raven’s Analytics dashboard provides grocery store retailers with real time feedback, allowing you to fine tune staffing, merchandising, and service for busy shoppers.
Our platform enables quick, collaborative action across your team, helping you address issues as they arise. Automatic reports make it simple to share results, implement improvements, and verify customer satisfaction – keeping your store running smoothly.
For added support, Raven’s managed services help retailers interpret feedback, optimize results, and train staff to deliver exceptional experiences.
How It Works
Raven is quick to set up for your grocery store or supermarket. Our solution is user friendly and intuitive, with full support and onboarding services to ensure you maximize the value of every piece of customer feedback.
1. Set Up
Place the Raven feedback terminals around your store. Setup is quick and takes only minutes.
2. Collect
Customers share instant feedback on their shopping experience with a simple tap of a button.
3. Analyze
Customer feedback is automatically linked to time, location, and reason, revealing valuable insights.
4. Optimize
Use actionable analytics to understand feedback, resolve issues, and improve staffing and service.
The Ideal Feedback Solution for Your Store
Effortlessly capture real time customer feedback with our innovative solution. No matter your store’s specific needs, our versatile range of Raven products offers the perfect fit to streamline and enhance your feedback collection.
Simple Feedback
Get feedback from your customers without interrupting workflows or asking too many questions.
Works Automagically
Let Raven reach out to your customers automatically, so you don't have to worry about following up.
Simple Dashboards
Read your feedback and 3rd party reviews from one dashboard, without clutter or distractions.
Offer Incentives
Had a bad experience? Raven can immediately try to compensate and offer coupons for a return visit.
Smarter Decisions
Take the guesswork out of your work, and identify problematic areas or locations
Customizable
Raven is completely customizable, allowing white-label domains, logos and colors.
FOR ANY BRAND WANTING DEEPER INSIGHTS, AND RICH CUSTOMER FEEDBACK
Brands Like Yours Are Powered By Raven
